A CCS Case Study

Viceroy Hotels and Resorts: Improving the Guest Experience and Operational Processes

Viceroy Hotels and Resorts is a global lifestyle luxury hotel brand. Viceroy had a few goals in creating their Viceroy Solvers employee engagement and innovation program. Improving the guest experience and operational processes were key business objectives. But they also wanted a platform that would engage employees across their worldwide locations to share best practices and have hotels help each other solve for local opportunities.


In this case study, you’ll find out:
  • How Viceroy aligns ideas to impact bottom-line results
  • How they successfully drove excitement and engagement around their employee idea program
  • How they’re using quick wins to build problem-solving muscle across the organization
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